You are here : Services Technical Support Services Product Maintenance Support
Email E-mail this page print Print this Page

Web and Software Product Maintenance Support

In order to provide support for commercial grade Web and Software products, software companies must create dedicated product support teams that can quickly respond to a customer's situation and deliver comprehensive product support solutions. MacSyn enables its clients to focus primarily on their core initiatives by providing reliable, high-quality Web and Software product support and product maintenance services to their end customers.

For most product managers, the day their product is actually released into the market is end of product development activity. In fact, product release isn’t the end; it’s usually the start of a long maintenance and upgrade cycle. Once a product is out in the market, managers need to begin thinking about how to incorporate the feedback they receive into the next version of the product, to improve usability, user-friendliness, features and overall value.

Our Product Support & Maintenance Service Offering:

  • 24x7 Product Support & Maintenance
    Early product support and maintenance planning
    24x7 Customer support
    Premier enhanced application management
    Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance
  • Level II and III Product Support
    Remote and on-site product support
    Reactive and proactive product support
    Response time driven product support
    Troubleshooting and continuing product maintenance
    Maintenance and support for legacy application, software products, databases and data warehouses

MacSyn's extended product support infrastructure specifically developed for software companies, and our product support team is a combination of domain and technology expertise.

Software product maintenance activities can be broadly classified into:

  • Corrective Maintenance- Reactive modification to correct discovered problems.
  • Adaptive Maintenance- Modification to keep it usable in a changed or changing environment.
  • Perfective Maintenance- Improve performance or maintainability.
  • Preventive Maintenance- Modification to detect and correct latent faults.

Most enterprise products face a problem in supporting their installed base on legacy versions of the product. Software product maintenance need may arise to:

  • Correct errors
  • Correct requirements and design flaws
  • Improve the design
  • Make enhancements
  • Interface with other systems
  • Convert to use other hardware
  • Migrate legacy systems
  • Retire systems
  • Maintaining control over the system’s day-to-day functions
  • Maintaining control over system modification
  • Perfecting existing acceptable functions
  • Prevent system performance from degrading to unacceptable levels
Our Services
Maintenance Support