Maintenance and Support Services

Maintenance and support is an essential part of the software development lifecycle. We provide maintenance and support services not only for solutions developed by us but also for third party solutions. Due to our proven software development processes, we are able to offer high-quality support, maintenance and enhancement services at reduced costs.

As the role of technology in business changes from business enabler to business transformer, the range and complexity of systems and the dependence on them will only increase. Today’s IT organizations must address the need for stability, performance and functionality across an ever-increasing range of legacy, hosted and proprietary systems – and to do so in a way that unlocks system potential without additional cost burdens.

Our dedicated maintenance and support engineers, with extensive experience in corrective, adaptive, perfective and preventive maintenance, deliver a combination of maintenance and development services such as: 2nd and 3rd level support (case management, fault investigation and diagnosis, workaround provision, bug fixes, hotfix releases, release management, support case and issue tracking), maintenance, monitoring, improvement, enhancements and new functionality implementation.

Perfective and Corrective Maintenance:

The services delivered by MacSyn are designed to meet specific challenges that your software faces. MacSyn can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive Maintenance:

As time goes by, corporate software is complemented, interchanged or removed to stay in line with the changing business requirements and technology updates. Adaptive maintenance delivered by the MacSyn’s team ensures that your software work stably and reliably in the new, altered environment.

Scheduled Maintenance:

These services enable facilitated updates & releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition. If non-stop operation of your system is top critical to your business, MacSyn can simultaneously proceed with our maintenance activities in background mode: while we are enhancing or fixing your solution the system remains available 24/7.

Our Maintenance and support Services listing:

• Assessment of existing systems and take over
• Ongoing Software Maintenance and Support (2nd and 3rd line support)
• New Development and Upgrades
• Enhancements
• Technical Improvement
• Monitoring of Existing Solutions
• New Functionality Implementation
• Legacy Migration
• Performance Optimization
• Application Documenting